Keep the warmth.
Lose the busywork.
Sorino AI answers your guests by phone, chat, email and social, runs the operational follow-through, and shows you what is really happening across the property. Your team spends its hours on the part only people can do.
Built for independent hotels and resorts, not a chain playbook.
Four jobs, one platform, run like you would run them yourself.
No wall of features. Sorino AI covers the guest conversation, the work behind it, the picture of the property, and the controls that keep it all yours.
A concierge that answers every channel
Guests reach you however they like: a 2am call to reception, a message on your site, a WhatsApp or Instagram DM. Sorino AI picks up in your house voice, answers from your live availability and rates, books the request, and hands a person the full thread when it needs one.
- Answers the phone, web chat, and social DMs, day or night
- Books from your live PMS availability and rates
- Replies in the guest's own language
Voice · Web chat · WhatsApp · Instagram
The follow-through, handled
Every confirmed request becomes the right task in the right system. Email is triaged, answered from your knowledge base, forwarded, or turned into a booking, while reviews are acknowledged and social posts drafted in your house voice. The work that used to live in someone's head now runs on its own.
- Triages the inbox: answers, forwards, or books from email
- Dispatches tasks across the systems you already use
- Acknowledges reviews and drafts social posts in your voice
See the property clearly
Not a dashboard you have to decode. Ask a plain question about occupancy, revenue, or how guests feel across calls, chats, and reviews, and get the number, the trend, and what moved it. The insight that used to take a Monday morning now takes a sentence.
- Ask in normal language, get a straight answer
- Tracks revenue, occupancy, and guest sentiment by channel
- Surfaces what changed, not just what happened
You stay in control
Build, configure, and watch every agent from one console. Set what each can do and what it must hand to a person, see every action it takes, and tune the tone until it sounds like your house, not a call centre.
- Per-agent permissions and escalation rules
- A full transcript of every action taken
- Pause or hand any agent to a person at any time
What changes in the first month
An answer in seconds, at any hour
No waiting for office hours, no form that goes nowhere. Guests get a real reply and a booking, in their own language, whenever they ask.
The repetitive work, off their plate
The calls, the messages, the chasing, the retyping between systems all run on their own. Your people get back to the floor and the guests in front of them.
A property you can actually read
One straight answer instead of five reports. You see what is working, what slipped, and where the next pound of revenue is hiding.
From first call to going live.
No code and no drawn-out rollout. Most properties are live in 2 to 6 weeks, shaped around the systems and standards you already run.
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1
An initial chat
A relaxed call about your guests, your channels, and the systems Sorino needs to plug into.
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2
We tailor Sorino
Trained on the documents you already have and shaped to your house voice across phone, email, chat, and social.
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3
Switch it on
Sorino starts handling real guest conversations on every channel from day one, with you in control.
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4
Refine as you grow
We read the analytics and conversation logs together and fine-tune so Sorino keeps getting sharper.
Curious what it costs? See plans & pricing.
Bring Sorino AI to your front desk.
We onboard a limited number of properties at a time and set the platform up around your systems and standards. Tell us about your hotel and we will be in touch about the next opening, or see how pricing works for a property like yours.